Booking Policy – Pulse of Paradise Ltd

Plan your dream escape with confidence. Pulse of Paradise Ltd offers transparent, secure, and simple booking procedures so you can focus on enjoying the very best of Rodrigues, Mauritius, and the Indian Ocean. Please review the guidelines below before confirming your reservation.

1. Booking Confirmation

• A booking is only confirmed once the required payment has been received and a confirmation email or travel voucher has been issued.

• Clients must ensure the accuracy of all booking details including guest information, travel dates, and services.

2. Payment Terms

• A 60% or 100% deposit may be required upon booking, depending on the accommodation or service chosen.

• Where applicable, the balance must be settled prior to arrival, as specified on the invoice.

• Secure payment options include bank transfer and trusted online payment methods.

• Prices are subject to change until the booking is confirmed.

3. Pricing & Availability

• Prices listed on the Pulse of Paradise platform are in Mauritian Rupees (MUR) and include applicable taxes unless stated otherwise.

• Rates may fluctuate according to availability, seasonality, or supplier updates.

• Confirmed bookings are safeguarded from any later price adjustments.

4. Guest Information Requirements

• Travelers must provide accurate personal information, including full legal names matching official ID or passports.

• Any correction or modification of details may incur charges and is subject to availability.

5. Cancellations & Amendments

• Requests must be sent in writing via email to Pulse of Paradise.

• Cancellation and amendment fees may apply based on supplier policies and the notice period.

• Some bookings, especially during peak seasons or promotional deals, may be non-refundable.

• See our Refund & Cancellation Policy for full terms.

6. No-Show Policy

• Failure to arrive on the scheduled date without written notice will be treated as a no-show, which may result in 100% of the booking value being charged.

7. Travel Documents & Eligibility

• Clients are responsible for ensuring they have valid travel identification, visas, and health documentation where required.

• Pulse of Paradise recommends comprehensive travel insurance to cover unexpected events or cancellations.

8. Special Requests

• Special requirements such as dietary needs, accessibility, or room preferences must be stated at the time of booking.

• These requests are subject to supplier availability and are not guaranteed.

9. Certified Partnerships

• Pulse of Paradise collaborates only with licensed and approved hotels, guesthouses, car rental providers, and excursion operators to ensure safe and high-quality service delivery.

10. Force Majeure & Liability

• Pulse of Paradise acts as a facilitator between travelers and external service providers.

• We are not liable for disruptions due to weather, transportation issues, strikes, emergencies, or other events outside our control.

• Responsibility for trip operations and service quality remains with the contracted providers.

11. Customer Support & Contact

For all booking-related inquiries:
📧 info@pulseofparadise.com
📞 +230 5813 2180

Assistance is available before, during, and after your trip for any booking-related concerns.